General terms of use and conditions
FAQ Categories
General terms of use and conditions
 Can I tow with a Hertz car?

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

What happens if I drop the car at a different location other than indicated?

When you change the return location a higher rate may apply. Please contact a local Hertz office or Hertz Reservations Department for details.

What is the policy on off-road driving?

Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is in violation of the rental agreement.

Can I remove the seats from the vehicle?

No, you are not allowed to remove any of the seats of the car.

What happens if I return the car earlier?

In the case you return the car earlier than the agreed delivery date, there will be no refund.

 What happens if I return the car late?

There is a 29 minute grace period. After the grace period has expired a full day’s charge will apply.

 What if I have an accident?

You should contact the police immediately, and then contact the renting location and advise them on the situation.

 May I travel abroad with the vehicle I have rented and what are the relevant formalities?

You will need a written approval and the issue of a green card from Hertz.

 If I accept the CDW or the SCDW am I covered for any loss that may arise?

No, there are exceptions for damages which are not covered by any insurance. Damage to the underside of the car, the wheels & tyres or loss of the vehicle's keys/car documents are not covered. Also not covered are damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, rallying, etc.

Newsletter - Sign up
Get more travel inspiration, tips and exclusive offers
An error occured.
Please confirm your registration now at your email!